Introduction:
At Together Technology Ltd, we are committed to providing high-quality services to all of our clients and stakeholders. However, we understand that there may be occasions where we fall short of expectations. This Complaints Policy outlines how individuals can raise concerns or complaints about our services, and how we will address them in a fair, transparent, and timely manner.
How to Make a Complaint:
If you are unhappy with any aspect of our service or the way your data has been handled, you can make a formal complaint using the following methods:
- Email: Send an email with details of your complaint to abuse@togethertech.uk.
- Telephone: Call us at +44 1635 780000 and speak to a member of our team.
- Escalation to Directors: If you feel your complaint has not been adequately addressed, you may email the directors directly at directors@togethertech.uk.
Information to Include in Your Complaint:
When submitting your complaint, please include:
- Your name and contact details.
- A clear description of the issue or concern.
- Any relevant reference numbers or correspondence related to the complaint.
- The outcome you are seeking or what you would like us to do to resolve the issue.
How We Handle Complaints:
Upon receiving your complaint, we will:
- Acknowledge Receipt: We will acknowledge your complaint within 3 working days of receiving it.
- Investigate: We will thoroughly investigate the issue, including gathering relevant information and, where necessary, contacting the individuals involved.
- Response: We aim to provide a full response within 10 working days. If we require more time, we will keep you informed of our progress.
- Resolution: We will work with you to resolve the issue to your satisfaction. If a resolution cannot be reached, we will inform you of the next steps.
Escalation:
If you are not satisfied with the outcome of your complaint, you may escalate the issue by:
- Emailing the directors at directors@togethertech.uk.
- Seeking independent advice or raising the issue with relevant authorities, such as the Information Commissioner’s Office (ICO) for data-related complaints.
Confidentiality and Anonymity:
All complaints will be handled confidentially, and we will protect your personal information in line with our Data Protection Policy. Anonymous complaints may be harder to investigate fully, but we will consider them where possible.
Continuous Improvement:
Together Technology Ltd uses feedback from complaints to improve our services and prevent similar issues from arising in the future. Your feedback is invaluable to us as we strive to continuously enhance our operations.
Contact Us:
For any questions about this Complaints Policy or how to submit a complaint, please contact us at:
- Email: abuse@togethertech.uk
- Telephone: +44 1635 780000
- Directors: directors@togethertech.uk
Policy Review:
This Complaints Policy will be reviewed periodically to ensure it remains effective and up-to-date.