Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of services provided by Together Technology Ltd. By accessing or using our services, you agree to comply with these Terms. Failure to follow these Terms may result in suspension or termination of services.

2. Definitions

“Company,” “we,” “us,” and “our” refer to Together Technology Ltd.
“You” and “your” refer to clients, users, or customers using our services.
“.gov.uk domains” refer to domain names registered within the .gov.uk space.

3. Services

Together Technology Ltd provides IT services, including software development, domain registration, VoIP and calling services, hosting, telephone lines, broadband, and support. Specific services may be subject to additional agreements and terms.

4. Software Development

When we develop software for you, the following terms apply:

Ownership and Licensing: Unless otherwise agreed, we retain ownership of all code and intellectual property developed by us. You are granted a non-exclusive, non-transferable license to use the software for its intended purpose.
Support and Maintenance: We will provide support for any bugs or issues within the agreed-upon period after delivery. Any further support may be subject to additional fees.
Custom Development: All custom development will be scoped out in a separate agreement and will be delivered as per the project timeline.

5. VoIP and Calling Services

Together Technology Ltd provides VoIP and calling services under the following terms:

Usage: You agree to use our VoIP services in compliance with all applicable laws and regulations, including those concerning telecommunications.
Service Reliability: We make no guarantee of uninterrupted service due to the reliance on internet connectivity. You agree that we are not responsible for outages caused by third-party service providers.
Fair Usage: You must comply with our fair usage policy. Excessive or abusive usage may result in service suspension or additional charges.
Emergency Calls: VoIP services may not provide reliable access to emergency services. You are advised to have a backup method for emergency calls.

6. Hosting Services

When using our hosting services, the following terms apply:

Uptime and Reliability: We will endeavour to provide 99.9% uptime for hosting services but cannot guarantee uninterrupted service. Planned maintenance will be communicated in advance.
Backups: You are responsible for ensuring that you have proper backups of your data. While we may offer backup services, these are provided on a best-effort basis and should not be relied upon as your sole backup.
Prohibited Content: You agree not to host any illegal, offensive, or harmful content. We reserve the right to suspend hosting services if such content is found.

7. Telephone Lines

Together Technology Ltd provides telephone line services with the following terms:

Provisioning and PSTN Switch-Off: Due to the national PSTN switch-off, traditional analogue/PSTN telephone lines can no longer be newly provisioned and have been replaced by IP-based voice services.
Migration to IP Services: All existing traditional telephone lines will be migrated to equivalent IP services by the end of the applicable migration period unless otherwise requested in writing. The migration schedule and period for each service will be determined by Together Technology Ltd (TTL) on a per-customer and geographical area basis, with all migrations to be completed by 2027.
Contract Terms: All IP voice services and traditional line replacement options, including existing lines automatically migrated to IP services, are subject to a minimum 24-month contract term.
Migration Costs: Additional setup, hardware, or transition costs may be incurred during the migration period. Where applicable, these migration costs will be spread over 12 monthly instalments where possible. Other costs may be added directly to items which see wholesale cost rises implemented to encourage switch-over.
Installation and Setup: We will arrange the setup and provisioning of voice services as agreed in the service contract. Any delays caused by third parties, such as underlying network providers, are outside our control.
Service Quality: We aim to provide high-quality, reliable telephone and IP voice services. However, we are not responsible for outages caused by external factors, such as network or broadband issues, that are beyond our control.
Fair Usage Policy: Our telephone and IP voice services are subject to fair usage. If usage is deemed excessive or outside of normal parameters, we may impose additional charges or suspend the service.

8. Broadband Services

The following terms apply to broadband services provided by Together Technology Ltd:

Speed and Reliability: We aim to provide consistent broadband speeds as advertised, but actual speeds may vary depending on location, network traffic, and other factors beyond our control.
Service Interruptions: We are not liable for any service interruptions caused by external factors such as network outages or third-party provider issues.
Fair Usage: Broadband services are subject to a fair usage policy. Excessive bandwidth consumption may result in reduced speeds or additional charges.
TTL Supplied Equipment: You are responsible for ensuring that equipment provided by TTL is kept clean, connected and operational.
Customer Equipment: You are responsible for ensuring that your equipment (routers, modems, etc.) is compatible with our broadband service.

9. Domain Name Registration

When registering a domain, including .gov.uk domains, the following terms apply:

All domain registrations are subject to availability and compliance with applicable laws.
.gov.uk domains are provided in accordance with the rules set out by the Central Digital and Data Office (CDDO), acting as the Critical Domain Holder for .gov.uk domains.

10. .gov.uk Domain Terms

For clients registering or managing a .gov.uk domain, the following additional terms apply:

You must maintain an agreement with us as your Registrar and agree to the terms set by the Critical Domain Holder, including compliance with the .gov.uk domain registration and management rules.
Any disputes related to the domain name management may be escalated to the Critical Domain Holder, who may take corrective action, including suspension or transfer of domain control.
Your domain name may be subject to monitoring by the Critical Domain Holder for security purposes, and you agree to such monitoring as per the applicable rules and regulations.

These terms take precedence over any other agreement and must be updated in line with the latest requirements set by the UK government. Full details can be found in the gov.uk additional terms guidance(GOV.UK).

11. Data Protection and Privacy

We are committed to protecting your privacy and personal data in line with our Privacy Policy. Any personal data collected during domain registration and service provision will be handled in compliance with the UK GDPR.

12. Complaints

If you have any complaints regarding our services, you can contact us via:

Email: abuse@togethertech.uk
Telephone: +44 1635 780000
Director escalation: directors@togethertech.uk

13. Liability

Together Technology Ltd shall not be liable for any indirect, consequential, or special damages arising from the use or inability to use our services.

14. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.