1. Scope of Services

These supplementary terms apply to Together Technology’s software-as-a-service products, including Siplink, Mobile Office, and redio.co. They form part of, and must be read alongside, our main terms at https://togethertech.uk/terms-conditions/. By using these services you agree to both the main and supplementary terms. If there is any conflict, the main terms prevail unless expressly stated otherwise.

2. Core Features

2.1. General
  • The core services comprise the standard features available within the relevant platform at the time of provision.
  • Features and functionality may be varied, added, or removed at any time without liability or compensation; where changes are material, we’ll endeavour to give reasonable notice.
  • Optional or add‑on features may be subject to additional charges and terms.

2.2. Music and other content licensing
  • It is the responsibility of each radio station to ensure that they have the necessary licences and permissions to broadcast and / or make available online (whether through redio.co, its apps, or third party services. Together Technology Ltd (redio.co) is not responsible for any content that is broadcast or made available online.
  • For audio uploaded to mixcloud.com this may be covered under their licence agreements, but you should consult their terms and conditions at https://www.mixcloud.com/terms/.
  • For audio uploaded to other services, or made available online in other ways, you should contact PPL PRS for further information.

3. Telephone Numbers & Call Charging

  • Where UK telephone numbers are provided, one number (landline or mobile) is normally included. Additional numbers, non‑UK numbers, or specialist ranges may incur extra charges.
  • Calls are deemed chargeable unless expressly included in your subscription. Inclusive calls are subject to fair usage policies, which may be amended from time to time.
  • We may amend call charges to reflect unavoidable telecoms market changes, regulatory requirements, or network costs. We will provide reasonable notice before changes take effect.

4. Payment

  • Payment for all SaaS services is by direct debit from a UK business bank account, unless otherwise agreed in writing.
  • Personal accounts may be accepted in limited circumstances at our discretion.
  • Failure to pay by the due date may result in suspension or termination of services without liability.

5. Notice & Termination

  • A minimum notice period of 180 days applies from the service start date.
  • After the first three months of active service, the notice period reduces to 90 days.
  • Termination requests must be made in writing by an authorised representative.

6. Virtual Mobile Numbers

Virtual mobile numbers are non‑transferable due to technical and regulatory constraints beyond our control. This position has been discussed with Ofcom and is not negotiable.

7. Mobile Apps & redio.co

  • Mobile apps are currently provided on a beta basis and must be requested with at least 90 days’ notice.
  • Features may be added, changed, or removed at any time without liability; where changes incur additional costs, prior notice will be given.
  • An active redio.co subscription is required for apps to remain listed in app stores.
  • All apps remain the property of Together Technology and cannot be transferred or resold.
  • Where app changes are required due to platform updates, legal changes, or third‑party actions, we may charge reasonable costs with prior notice.

8. Customer Responsibilities

  • You are responsible for ensuring you have all necessary rights, licences, and permissions to request, use, operate, and promote any part of Siplink, Mobile Office, redio.co, and associated apps.
  • You must comply with all applicable laws, regulations, and industry guidelines in every jurisdiction in which you operate.
  • You are responsible for any content you transmit, broadcast, store, or make available through our services.

9. Liability, Availability & Indemnity

  • All services are provided “as is” and “as available” without any guarantee of uninterrupted or error‑free operation.
  • We are not liable for any loss, damage, or disruption caused by service changes, outages, third‑party failures, regulatory actions, or force majeure events.
  • You agree to indemnify and hold harmless Together Technology, its officers, employees, and agents from any claim, loss, or expense arising from your use or misuse of the services.

10. Governing Law

These supplementary terms are governed by the laws of England and Wales.

11. Changes to These Terms

We may amend these supplementary terms from time to time without prior notice. The updated version will be posted on our website and will take effect immediately unless stated otherwise. You are responsible for reviewing these terms regularly to ensure you remain aware of any changes. Continued use of the services after changes are published constitutes your acceptance of the updated terms.

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